Contact us at Dracula Casino

Talk to us now

The fastest answer. Log in so the agent can see your account straight away.

Payment history, KYC uploads and limits live in your profile, open any time.

Registration is quick, and new players start with the welcome bonus.

Welcome offer

777% up to £6,666 + 20% cashback

Every new account gets the welcome package on the first deposit.

Questions about your account, a payment or a game go to one team. We answer every message, in the order it arrives.

The team works 24/7, weekends included. Expect a first answer within a few minutes on live chat.

Before a first withdrawal we may ask for identity documents. Upload them in your account or send them to [email protected].

You can use the chat window on any page or send an e-mail to [email protected]. Both reach the same team and share your history.

Mention your username, the date of the issue and, for payments, the method and amount. Screenshots save a lot of back and forth.

Not happy with a reply? Write "complaint" in the subject line to [email protected]. We confirm receipt and give a final answer as quickly as we can.

If gambling stops being fun, ask us for a cool-off period or self-exclusion. Help lines are listed in the footer of every page.

Thanks for playing with Dracula. If we got something wrong, tell us.